Mail-in repairs
Send photos to EDI before mailing your shoes, leather goods, jewelry or watch. The shop will let you know what can be repaired and how to ship it.
Start a mail-in request
Include your return ZIP code, a description of the repair and photos of the item.
Prefer to call? (516) 792-1760
After you send photos
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Get the shipping instructions
Wait for EDI to confirm the repair and the mailing address. Then pack the item securely, buy tracked postage, and reply with your tracking number.
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Approve the final quote
EDI inspects your item and confirms the repair cost and return postage with you before doing the work.
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Follow your return shipment
EDI sends you the tracking number when your repaired item ships back.
Already sent your item?
Reply in your conversation with EDI or call the shop for an update.